Service Specific Terms
These terms apply in addition to the general Terms of Service and the accepted quote or service agreement.
Cleaning
Cleaning is limited to safely accessible areas and the agreed time or task scope. Results depend on surface condition, age, damage and build-up. Goldilocks does not guarantee removal of every stain, mark, odour or discolouration. Specialist restoration and hazardous cleaning are excluded.
Organising and decluttering
The client or authorised decision-maker controls disposal and donation decisions. Goldilocks does not determine ownership disputes. Product, donation, disposal, transport and storage costs require approval. Work may stop if hidden hazards or unsafe volumes are identified.
Meal preparation
The client must provide accurate allergy, dietary and food-handling instructions. Goldilocks prepares only agreed meals within worker competence. Ingredients, storage containers and appliances must be safe and suitable. Goldilocks does not provide dietetic advice or guarantee an allergen-free environment.
Garden and outdoor work
Services depend on safe access, weather, terrain, equipment and agreed waste handling. Work at height, major landscaping, arborist work, hazardous chemicals and specialist machinery are excluded. Green-waste, tip and equipment charges must be approved.
Errands purchases and collections
The client must approve the task, spending limit and reimbursement method. Receipts will be provided where available. Cash handling should be avoided where practical. Items must fit the approved vehicle and safe lifting limits. Goldilocks may refuse hazardous, illegal, fragile or inadequately secured items.
Prescription collection
The client is responsible for arranging pharmacy authority, payment and identification requirements. Goldilocks collects and delivers sealed medication but does not provide medication advice, checking or administration.
Maintenance coordination
Goldilocks may help source and coordinate third parties but does not warrant independent providers' work. The client approves quotes and contracts with the third party unless expressly agreed otherwise. Licensed work must be done by an appropriately licensed provider.