Safety and Service Boundaries
Goldilocks wants services to be safe for clients, workers, visitors, pets and property. We agree the scope before work and may pause or stop if an unexpected risk cannot be managed safely.
Services we do not provide
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Mould, asbestos or hazardous-material remediation
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Bodily fluids, sharps, pest waste, animal faeces or other biohazards
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Crime-scene, trauma or specialist hoarding remediation
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Pest control
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Work at height or tasks requiring ladders or roof access
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Heavy or unsafe lifting and moving
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Electrical, plumbing, gas, structural or other licensed work
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Clinical care, nursing, medication administration or personal care
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Restrictive practices or specialist behaviour support
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Handling weapons, illegal substances or unsafe chemicals
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Work in an environment involving violence, threats, harassment or uncontrolled aggressive animals
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When work may stop
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The worker will make the area safe if possible, leave immediate danger and contact Goldilocks. We will explain whether the service can continue with controls, needs to be rescheduled or requires a specialist provider.
Client information
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Clients and referrers must tell Goldilocks about known hazards and relevant support needs before the visit. This includes unsafe access, aggressive pets, infectious illness, smoking or vaping exposure, hazardous substances, known mould, mobility equipment, behaviours that may create risk and any task requiring specialist skill.
Emergencies
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Goldilocks is not an emergency service. Call 000 where there is an immediate threat to life or safety.
