Privacy Policy
How Goldilocks Home Help and Support collects, uses, stores and protects personal information.
Privacy Policy
Goldilocks Home Help and Support is operated by The Trustee for Stanley-Hogg Family Trust, ABN: 97 969 946 765. We respect your privacy and handle personal information in connection with enquiries, bookings, services, recruitment and business operations.
Information we collect
Depending on your relationship with us, we may collect your name, contact details, address, service preferences, billing information, access instructions, communications, feedback and information needed to deliver services safely.
Where relevant, we may collect sensitive information such as disability, health, dietary, communication, support or safety information. We collect sensitive information only where it is reasonably necessary and with consent or as otherwise permitted by law.
How we collect information
We collect information directly from you through forms, phone calls, email, service agreements and visits. With your consent or other lawful authority, we may receive information from a nominee, family member, referral partner, plan manager, support coordinator or other authorised person.
Why we use information
We use information to respond to enquiries; assess service fit and safety; provide quotes and agreements; schedule and deliver services; communicate with clients and authorised contacts; invoice and receive payment; respond to feedback or incidents; meet legal and regulatory obligations; recruit workers; improve our services; and protect clients, workers and the business.
Disclosure
We may disclose information to workers who need it to provide the service, authorised representatives, plan managers, professional advisers, insurers, regulators, emergency services and contracted technology or administration providers. We do not sell personal information.
We disclose only what is reasonably necessary and require service providers to handle information appropriately where applicable.
Photographs and service records
We may take photographs to document property condition, agreed work, safety concerns or service outcomes. We will obtain separate permission before using identifiable client, home or before-and-after images for marketing.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We restrict access according to role and retain information only for as long as needed for business, legal, insurance, employment and regulatory purposes.
Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity and may refuse access where the law permits. If we cannot make a requested correction, you may ask us to record your statement about the information.
Privacy complaints
Contact Goldilocks Home Help and Support. Explain your concern and the outcome you are seeking. We will acknowledge and investigate the matter and explain our response.
If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.
Website data
Our website may use cookies, analytics and similar technologies to understand site use and improve performance.
Changes to this policy
We may update this policy when our services, systems or legal obligations change. The current version and effective date will be published on this page.