Information for NDIS participants
Your rights
​You have the right to be treated with dignity and respect, make decisions about your supports, communicate in your preferred way, receive safe and competent services, have your privacy respected, give feedback, make a complaint and change providers in line with your agreement.
Provider and funding information
Goldilocks is an unregistered NDIS provider. If you self-manage your NDIS funding or use a registered plan manager, contact us to discuss whether Goldilocks can provide the support you are seeking.
Goldilocks cannot provide NDIS-funded supports from the NDIA-managed part of a plan. A service shown on this website is not automatically NDIS funded. It must be an eligible support for you and consistent with your plan and funding arrangement.
When Goldilocks delivers NDIS supports, we and our workers must follow the NDIS Code of Conduct. The Code applies to registered and unregistered providers.
Service agreement
For ongoing NDIS-funded services, the agreement will set out the support, schedule, price, travel or other permitted charges, cancellation terms, invoicing, responsibilities, changes, ending services and complaint information.
Pricing
Goldilocks will explain the support item and agreed price before services begin. Proposed changes to an existing agreement will be discussed and agreed before they take effect. Goldilocks will not charge a participant a higher price merely because they use NDIS funding without reasonable justification.
Privacy consent and records
We collect only information reasonably needed to organise and deliver the support safely, meet obligations and invoice correctly. You can ask questions, request access or correction and withdraw optional consent. Some records must still be retained by law or for legitimate service purposes.
Incidents and safety
Tell us about information that may affect safe service delivery. Goldilocks will respond to incidents and concerns in line with its obligations and may contact emergency services or regulators where required.
Feedback advocacy and complaints
You can speak to a worker, contact the Goldilocks office, use the Feedback and Complaints form or ask an advocate or trusted person to help. You may also contact the NDIS Quality and Safeguards Commission. Making a complaint will not result in adverse treatment.
