Referral Partners

A clear referral pathway for practical support at home

Goldilocks works with support coordinators, recovery coaches, plan managers, allied-health professionals, social workers, case managers and other authorised referrers seeking reliable household support for a client.

REFER A CLIENT

A good referral includes

participant or client name and contact preferences
participant or authorised-representative consent
suburb and requested commencement timeframe
required tasks, frequency and outcomes
relevant access, communication, sensory and safety information
funding and plan-management details where applicable
referrer and invoicing contact details

Referral Process

1. Submit the referral form.
2. Goldilocks checks service fit, location and current capacity.
3. We contact the participant, authorised representative or referrer as consent allows.
4. We clarify scope, risks, schedule, funding and price.
5. If everyone agrees, we issue the relevant quote or service agreement.

What helps referrals succeed

Be specific about the functional outcome rather than only naming a support category. For example: weekly support to maintain kitchen and bathroom hygiene and complete laundry, or three organising sessions to create an accessible pantry system.

Documents available on request

Current certificate of currency
Verified worker-screening information appropriate to the service
Service agreement and schedule of supports
NDIS and client information
Feedback and complaints information
Relevant policies or provider details

Check fit and capacity for your client

REFER A CLIENT