Join the Goldilocks team
Founded in 2016 and based in Eltham, Goldilocks Home Help and Support provides professional and tailored cleaning, house keeping and support services to the north eastern suburbs of Melbourne, including, Ivanhoe, Heidelberg, Doncaster, Warrandyte, Eltham, Greensborough, Hurstbridge and Bundoora.
We provide extensive services to our residential, business and NDIS clients, and are far more than your ordinary on-call or contract services provider. We are committed to providing an exceptional level of service from house cleaning, to home organisation, to assisting our clients in their day-to-day chores and activities.
Our skilled team of professionals are the backbone of Goldilocks. Their ideas help shape the direction of our business as it continues to develop, and they have the drive and experience to ensure every job is done 'just right'!
Administrative
Assistant
Domestic House Cleaner
The Role
The primary function of the Administrative Assistant is to ensure that all cleaning and support jobs taking place each day run smoothly, enabling our teams to be focused on their goals and prepared for anything that comes their way. The Administrative Assistant is a vital role which involves providing exceptional customer service to clients and ensuring Goldilocks staff and teams are organised. The role requires a self-motivated, highly organised and detail-oriented person who can multi-task several tasks at once and problem-solve when things do not go to plan.
Key responsibilities
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Promptly acknowledge and action incoming requests
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Answer and direct phone calls and emails
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Promptly provide information via phone/email
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Manage and organise team scheduling systems, including forward planning for upcoming staff leave
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Create, manage and troubleshoot various reports and data, including keeping client’s details updated
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Maintain, organise and order Goldilocks team's equipment and cleaning supplies
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Problem solve day-to-day issues effectively and efficiently
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Record and document procedures
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Occasional Book Keeping support such as following up with clients for late payments
Position Specific Requirements
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Excellent communication skills and phone manner
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Attentive and highly responsive to new requests
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Highly organised and able to multi-task
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Ability to think analytically and problem solve
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Efficient computing skills, including experience with Google Workspace and Microsoft 365 applications
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Experience managing inquiries through the Wix website platform (preferred)
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Proficient with Facebook Messenger and Facebook Business (preferred)
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Current driver’s license and car (preferred)
Part-time position:
9am – 3pm
3 to 4 days per week (available Monday through Friday)
There is a high degree of flexibility available with this part-time role, including working at home for part or all of your working week and occasional after-hours support.
Please note:
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Late afternoon and early evening working from home tasks may occasionally be required.
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Very occasionally, the Administrative Assistant may need to assist the Operations team with transporting a housekeeping team to clients throughout the day.
How to apply
Submit cover letter and resume to:
Flexible casual work arrangements available, either part-time or full-time hours
MUST be authorised to work in Australia
MUST have Working with Children check (employee)
MUST have current Police Check (Vic or National)
MUST have drivers license
Training and equipment provided
The Role
The primary function of a Domestic House Cleaner is to deliver exceptional top-to-bottom cleans in our client’s homes and fantastic customer service. The role requires the ability to consistently follow instructions with close attention to detail, ensuring all bathrooms are sparkling, floors and surfaces are spotless, and the rubbish is gone.
We offer a caring, non-judgemental, high-quality, attention to detail service to our clients. We are punctual, tidy, and go above and beyond the call of duty. We want our clients to come home and say “wow!”.
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Attention to detail cleaning of all areas of the home including floors, bathrooms, kitchen, dusting, tidying and general housekeeping
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Ability to use your initiative and work unsupervised
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Extremely courteous and professional at all times
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Follow processes and procedures with a high level of detail
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Highly organised and able to multi-task
Requirements
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Previous experience working as a cleaner in a domestic environment (preferred)
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Detail oriented
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Highly organised
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Willing to learn
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Punctual and reliable
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Customer focused
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Hard working
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Motivated
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Positive attitude
How to apply
Submit cover letter and resume to: