Join the Goldilocks team

Founded in 2016 and based in Eltham, Goldilocks Home Help and Support provides professional and tailored cleaning, house keeping and support services to the north eastern suburbs of Melbourne, including, Ivanhoe, Heidelberg, Doncaster, Warrandyte, Eltham, Greensborough, Hurstbridge and Bundoora.  

We provide extensive services to our residential, business and NDIS clients, and are far more than your ordinary on-call or contract services provider. We are committed to providing an exceptional level of service from house cleaning, to home organisation, to assisting our clients in their day-to-day chores and activities.

Our skilled team of professionals are the backbone of Goldilocks. Their ideas help shape the direction of our business as it continues to develop, and they have the drive and experience to ensure every job is done 'just right'!

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Current Job Opportunities

Operations Assistant

We are in need of a new team member who will assist in running the day-to-day operations of the business, including team and job scheduling and coordination, providing the highest level of customer service to our clients and promptly supporting Goldilocks staff with information and solutions to problems. 

The Role

The primary function of the Operations Assistant is to ensure that all cleaning and support jobs taking place each day run smoothly. The role involves providing exceptional customer service to clients, ensuring Goldilocks cleaning and support staff and teams are organised, jobs are scheduled, coordinated and communicated effectively to staff, multi-tasking several inquiries at once and problem-solving when things do not go to plan.

There is a high degree of flexibility available with this part-time role, including working at home for part or all of your working week. The role is part-time, 3 hours per day, 5 days per week.  

  • Promptly acknowledge and action incoming requests  

  • Promptly provide information via phone/email 

  • Fast and efficient use of our scheduling systems 

  • Problem solving day-to-day issues effectively and efficiently 

  • Extremely courteous and professional at all times 

  • Follow processes and procedures with a high level of detail 

About you

  • Previous experience working with a service-based provider (preferred)

  • Excellent communication skills and phone manner 

  • Attentive and highly responsive to new requests 

  • Customer-first approach

  • Highly organised and able to multi-task 

  • Ability to think analytically and problem solve 

  • Efficient computing skills including inbox management, job scheduling, Facebook Messenger for business

  • Reliability, flexibility and a positive can-do attitude

  • Available part-time hours, 5 days per week (Mon-Fri) 

How to apply

Please email your resume and cover letter to: