Goldilocks Home Help and Support Jobs

Join the Goldilocks team

Founded in 2016 and based in Eltham, Goldilocks Home Help and Support provides professional and tailored cleaning, house keeping and support services to the north eastern suburbs of Melbourne, including, Ivanhoe, Heidelberg, Doncaster, Warrandyte, Eltham, Greensborough, Hurstbridge and Bundoora.

We provide extensive services to our residential, business and NDIS clients, and are far more than your ordinary on-call or contract services provider. We are committed to providing an exceptional level of service from house cleaning, to home organisation, to assisting our clients in their day-to-day chores and activities.

Our skilled team of professionals are the backbone of Goldilocks. Their ideas help shape the direction of our business as it continues to develop, and they have the drive and experience to ensure every job is done 'just right'!

Operations Assistant

Domestic House Cleaner

The Role
The primary function of the Operations Assistant is to ensure that all cleaning and support jobs taking place each day run smoothly. The role involves providing exceptional customer service to clients, ensuring Goldilocks cleaning and support staff and teams are organised, jobs are scheduled, coordinated and communicated effectively to staff, multi-tasking several inquiries at once and problem-solving when things do not go to plan.

Promptly acknowledge and action incoming requests
Promptly provide information via phone/email
Fast and efficient use of our scheduling systems
Problem solving day-to-day issues effectively and efficiently
Extremely courteous and professional at all times
Follow processes and procedures with a high level of detail

Requirements

Previous experience working with a service-based provider preferred
Excellent communication skills and phone manner
Attentive and highly responsive to new requests
Highly organised and able to multi-task
Ability to think analytically and problem solve
Efficient computing skills
Experience managing inquiries through the Wix website platform preferred
Proficient with Facebook Messenger and Facebook Business preferred

Part-time hours, 5 days per week (Mon-Fri)
There is a high degree of flexibility available with this part-time role, including working at home for part or all of your working week and occasional after-hours support.

Usual working hours: 8am - 12pm Monday - Friday

Please note: Late afternoon and early evening working from home tasks may very occasionally be required.

How to apply

Submit cover letter and resume to:

goldilockshomehelp@outlook.com

Flexible casual work arrangements available, either part-time or full-time hours

MUST be authorised to work in Australia

MUST have Working with Children check (employee)

MUST have current Police Check (Vic or National)

MUST have drivers license

Training and equipment provided

The Role
The primary function of a Domestic House Cleaner is to deliver exceptional top-to-bottom cleans in our client’s homes and fantastic customer service. The role requires the ability to consistently follow instructions with close attention to detail, ensuring all bathrooms are sparkling, floors and surfaces are spotless, and the rubbish is gone.

We offer a caring, non-judgemental, high-quality, attention to detail service to our clients. We are punctual, tidy, and go above and beyond the call of duty. We want our clients to come home and say “wow!”.

Attention to detail cleaning of all areas of the home including floors, bathrooms, kitchen, dusting, tidying and general housekeeping
Ability to use your initiative and work unsupervised
Extremely courteous and professional at all times
Follow processes and procedures with a high level of detail
Highly organised and able to multi-task