Join the Goldilocks team
Founded in 2016 and based in Eltham, Goldilocks Home Help and Support provides professional and tailored cleaning, house keeping and support services to the north eastern suburbs of Melbourne, including, Ivanhoe, Heidelberg, Doncaster, Warrandyte, Eltham, Greensborough, Hurstbridge and Bundoora.
We provide extensive services to our residential, business and NDIS clients, and are far more than your ordinary on-call or contract services provider. We are committed to providing an exceptional level of service from house cleaning, to home organisation, to assisting our clients in their day-to-day chores and activities.
Our skilled team of professionals are the backbone of Goldilocks. Their ideas help shape the direction of our business as it continues to develop, and they have the drive and experience to ensure every job is done 'just right'!
Current Job Opportunities
Applications close Friday 12 June 2026.
Early applications are encouraged.
We're currently looking for an organised, proactive and people-focused Operations Assistant to join our team.
The Role
As the Operations Assistant, you'll play a key role in keeping our business running smoothly day-to-day.
You'll be a central point of contact for clients, support workers and cleaning teams, helping coordinate schedules, manage enquiries, support client relationships and ensure services are delivered efficiently.
This is a varied and fast-paced role that would suit someone who enjoys problem-solving, helping people and working in a dynamic small business environment.
Responsibilities:
- Client Service & Enquiries -
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Responding to phone, email, website and social media enquiries
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Managing new client enquiries and bookings
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Maintaining positive relationships with existing clients
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Handling customer feedback professionally and compassionately
- Scheduling & Coordination -
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Coordinating daily schedules for cleaning and support staff
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Managing schedule changes, cancellations and urgent requests
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Matching team members with clients based on skills, availability and location
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Communicating updates clearly with staff and clients
- Operations & Administration -
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Supporting the smooth delivery of services
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Maintaining records, systems and operational documentation
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Assisting with onboarding new team members
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Supporting invoicing and general administration
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Identifying opportunities to improve systems and processes
About You
You'll ideally have:
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Previous administration, scheduling, coordination or customer service experience
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Excellent organisational and time management skills
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Strong communication and interpersonal skills
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High attention to detail
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Confidence using Microsoft Office and cloud-based systems
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The ability to prioritise and manage multiple tasks
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Strong initiative and problem-solving skills
Experience coordinating mobile workforces, using Wix or CRM systems, or working with NDIS participants will be highly regarded.
Working days and hours
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Casual position
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Approximately 12–15 hours per week across 3–4 weekdays
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Based in Eltham
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Opportunity for additional hours as the business grows
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Occasional flexibility to work remotely
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Some flexibility required to cover team leave periods
Why join Goldilocks?
At Goldilocks, every team member makes a real impact.
We're a values-driven business built on:
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Kindness
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Reliability
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Professionalism
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Initiative
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Respect
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Integrity
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Genuine care for our clients and team
Your ideas will be valued, your contribution will matter, and you'll be part of a supportive team helping make life easier for local families and individuals.
How to apply
To apply, please email your resume and cover letter to:
goldilockshomehelp@outlook.com
Applications close Friday 12 June 2026.
Position Description
Download the Position Description (PDF)
Personal Support Assistant
Location: Eltham/Doncaster and surrounding suburbs.
Part-Time, 3 days per week, 3 to 6 hours per shift.
Flexible working days and working hours.
MUST be authorised to work in Australia
MUST have Working with Children check (employee)
MUST have current Police Check (Vic or National)
MUST have drivers license
Training and equipment provided
The Role
We are seeking a compassionate and reliable Personal Support Assistant to help a client with various daily activities, promoting independence and enhancing their quality of life. The ideal candidate will have a friendly and caring attitude, with a willingness to assist in a variety of tasks ranging from shopping to social outings.
Responsibilities:
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Assisting with Shopping: Help the client with grocery shopping, ensuring they have the items they need.
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Meal Preparation: Assist in preparing meals, following dietary preferences or restrictions
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Appointments: Help schedule and accompany the client to medical appointments, therapy sessions, or other important engagements
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Social support: Encourage and accompany the client to social events or outings such as going out for coffee or community activities, playing board games
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General Assistance: Provide light housekeeping support when necessary, ensuring a comfortable and welcoming environment
Requirements
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Previous experience working in a caregiving, support, or similar role is preferred
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Excellent communication and interpersonal skills
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Patience, empathy, and a positive attitude
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Ability to help with physical tasks and mobility if required
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A valid driver's license and reliable transportation
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Willingness to undergo background checks and necessary training
Working days and hours
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Monday to Friday: 3 days per week (flexible days to be arranged with client)
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Hours will vary based on client needs
We offer
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Competitive pay
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Flexible working hours
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A supportive and respectful working environment
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Opportunity to make a meaningful difference in someone's life
How to apply
If you are passionate about helping others and want to make a positive impact, we encourage you to apply!
Submit cover letter and resume to:
Domestic House Cleaner
Flexible casual work arrangements available, either part-time or full-time hours
MUST be authorised to work in Australia
MUST have Working with Children check (employee)
MUST have current Police Check (Vic or National)
MUST have drivers license
Training and equipment provided
The Role
The primary function of a Domestic House Cleaner is to deliver exceptional top-to-bottom cleans in our client’s homes and fantastic customer service. The role requires the ability to consistently follow instructions with close attention to detail, ensuring all bathrooms are sparkling, floors and surfaces are spotless, and the rubbish is gone.
We offer a caring, non-judgemental, high-quality, attention to detail service to our clients. We are punctual, tidy, and go above and beyond the call of duty. We want our clients to come home and say “wow!”.
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Attention to detail cleaning of all areas of the home including floors, bathrooms, kitchen, dusting, tidying and general housekeeping
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Ability to use your initiative and work unsupervised
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Extremely courteous and professional at all times
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Follow processes and procedures with a high level of detail
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Highly organised and able to multi-task
Requirements
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Previous experience working as a cleaner in a domestic environment (preferred)
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Detail oriented
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Highly organised
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Willing to learn
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Punctual and reliable
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Customer focused
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Hard working
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Motivated
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Positive attitude
How to apply
Submit cover letter and resume to: